Does Thane Zrongo
offer custom
clothing creation?
We are more than happy to work with you to create the clothing of your dreams. Please see our Bespoke Program tab to schedule a consultation.
What is the process
for the bespoke service?
Bespoke garments are customized to the fullest. They begin with a consultation, sketches are made and approved, materials are then chosen and measurements are taken. After this, the garment is made from a muslin. Once the muslin is approved, the garment is constructed from the chosen materials and another fitting occurs. The suit is then finished, with the option for another fitting if needed.
What is the process
for made to
measure garments?
Made to measure garments are partially customized. A pattern is made to fit the wearer, then custom materials are selected and the garment is created.
Need help finding
your size?
This link will take you to our sizing page.
In need of assistance
with nonstandard
measurements?
For those with measurements which typically fall outside of standard suits or with specific measurement questions, please send an email to contact@thanezrongo.com to ensure your best fit.
Where are Thane
Zrongo products
manufactured?
All of our products are made at our workshop in Upstate New York.
How long is your
processing time?
We ship within 24-48 hours for all listed products.
Where do
you ship?
We ship anywhere in the US for a flat rate and offer International Shipping as well.
How long will
international shipping
take?
International shipping typically takes 1 - 3 weeks.
Can an item be
exchanged if it
doesn’t fit?
Yes, return the item and another will be sent out in your custom size after the original arrives back.
Can an item
be returned?
Items can be returned within 90 days of delivery as long as tags are intact and the item is undamaged/unaltered. Custom items cannot be returned.
Not seeing your
question here?
Please email us at contact@thanezrongo.com with any further inquiries.